Customer Service Policy

Customer Service Policy

All customer enquiries, including order tracking, shipping questions, return requests, product consultation and general feedback, can be submitted via our Contact page. Our team will respond to valid enquiries as promptly as possible.

Order Support

If you have concerns about order status, delivery delays or package issues, please prepare your order information when contacting support to speed up assistance.

Product Support

If you have questions about product ingredients, usage, scent options or refill compatibility, our support team can provide relevant product information.

Fair Service Guidelines

We treat all customers equally and aim to provide polite, clear and solution-focused support. Threatening, abusive or harassing communication towards customer service staff will result in suspension of further assistance.

All requests for returns and refunds will be handled following our published Refund Policy. Customer service representatives cannot override formal policy terms without formal internal approval.

If you cannot find answers to your questions on our FAQs page, feel free to reach us via Contact.